Support us - donate today
Learn more about our work, fundraising activities, and campaigns. Visit our website

Workshop and Event FAQs

Here are some answers to our most asked questions. If you can't find the answer to your question you can contact our helpful team below:

I have a question!


What is the cancellation policy?

Please find Beat’s virtual event terms and conditions here:

When will I receive my joining instructions?

You will receive joining instructions to your registered email address around a week before the workshop is due to start. We will send communications out via email, keep an eye on your inbox, make sure you add us as a trusted sender. You may need to check your junk/spam email folder.

How do I register for the virtual workshop?

Register by clicking the “Buy tickets now” link on the workshop website. You will go through the registration process; a confirmation will be sent to your email address.

I need a receipt to claim back the ticket expense from my work place?

Please email the events team, we can provide an invoice receipt which can be used to claim expenses from your place of work. Our email is

I have purchased a ticket but haven’t received any communications from you.

On occasion our email correspondence can be swept into your junk folder. Please check the folder and add us as a trusted sender. You should receive correspondence from us directly into your email inbox.

Do I have to attend the entire event?

You do not need to attend the entire workshop; many say that attending the event in its entirety will help you to get the most out of the experience.

The content will be available on-demand for one month after the workshop finishes for all registered participants. You will need to register in advance to view all the content at your own pace.

What is the format of the workshop?

The workshops are primarily aimed at healthcare professionals, with the aim to equip them with knowledge and practical information that can be directly applied to and improve clinical practice, as well as encourage the implementation of different ideas. We do this by using both clinical expertise and lived experiences through an interactive conversation/debate about the session topic in hand, moving away from Powerpoint presentation/lecture style.

This workshop may also be of interest to educational staff and carers.

You can find out more about who the workshop is aimed at by visiting the main workshop page.

Will I be able to see the presenters for each session?

Yes. You will be able to see keynote speakers, panellists and lived experience volunteers along with any presentations.

How do I ask questions during the sessions?

We encourage you to ask questions at any time during the session. Use the Q&A area, located on the upper right-hand side of the screen. These questions are then displayed to the session presenters for response during the session or afterwards, as a follow-up.

Can I access and view recordings or any presentations from the workshop?

Your virtual workshop registration includes access to all recordings after the event concludes. You can view any sessions you missed as soon as the recordings for those sessions are made available. All recorded sessions will be available for you to access at no additional charge for one month after the event finishes.

What if I am not available on the virtual workshop date?

The content will be available on-demand for one month after the workshop concludes for all registered participants. If you are unable to attend the live workshop, you will still need to register in advance and view all the content at your own pace.

What do I need to access the virtual workshop?

For the best experience, we suggest a good Internet connection and using a desktop or laptop computer. You can also access the event on your mobile device such as an iPad.

Can I access this event with a government computer?

Different agencies have different security measures. Most can access via their government computer on a non-government network. Depending on your firewall you may not be able to access through a government network. We recommend viewing the event on a non-government network.

Do I need to have a webcam for the event?

You do not need a webcam to attend virtual events.

I am on the workshop platform and my screen is frozen, what do I do?

Try refreshing your browser if you continue to experience difficulties click on the online platform support tab which is on the menu on left hand side of the platform. Alternatively can get in touch with the Beat events team via email or telephone 01603 753310.

Why can’t the workshop be covered by donations?

Unfortunately, the donations we receive are applied to other work like our helpline and our campaigning meaning we do not have the funds available to allow us to make these workshops a free-of-charge event. The cost charged enables us to cover the costs incurred in running them and we do not profit from the workshops. We are looking for funding to make them free of charge but have so far not been able to find a willing funder. We will however have some free events coming up throughout the year - please keep an eye out for updates on our socials.

Why are you charging a late admin fee?

After ticket sales close for a virtual workshop, we have to charge a late administration fee of £80.00 for access to the workshop recording. This fee covers the costs incurred by Beat to facilitate access to the on-demand content after this date.

How do I get my CPD certificate?

You can request a CPD certificate for any of our CPD accredited workshops and events. To request your CPD certificate you will be required to fill in the evaluation on the event platform once the event finishes.

You can find the evaluation tab on the menu situated on the left-hand side of the platform. You will be asked if you would like a CPD certificate at the end of the short evaluation, once completed the Beat events team will be notified of the request automatically. Beat are required to wait for CPD to review our workshop content before we send out CPD certificates so please allow 28 days for the CPD certificate to be sent to you. You can always get in touch if you have any further questions.